Agenda
2024 MATRC Telehealth Summit Draft Agenda*
*The agenda is still a work in progress and is subject to change. Check back frequently for updates!
**A subset of Summit sessions are eligible for Continuing Education (CE) credits through ACCME, ANCC, APA and ASWB. Adding CE to your registration for a nominal $10 fee will allow you to claim credits for all CE-eligible sessions you attend throughout the Summit.
| SUNDAY, APRIL 14, 2024 | |
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| 9:00 AM – 6:00 PM | Registration |
| 10:00 AM – 1:00 PM | Morning Pre-Summit Sessions |
| **Pre-Summit Session A: A Hands-On Exploration of Cutting Edge Technologies: From Wearables to AI Integration In this hands-on workshop, we’ll make the journey from the conventional methods of health monitoring to the cutting-edge innovations that are transforming healthcare. We will explore the use of advanced wearables, AI-driven applications, and real-time data analytics tools that are enhancing patient care beyond traditional means. Step into a world where smart glasses and AI-powered wearable sensors are not just concepts, but everyday tools that provide real-time health data. We will navigate through the practicalities and challenges of using these consumer-grade devices and compare them with the sophistication and reliability of clinical-grade equipment. AI’s role in healthcare is no longer shrouded in mystery. We’ll debunk the myths and provide concrete examples of AI applications in action. Witness live demonstrations of AI solutions like real-time blood glucose monitoring systems that provide instant analysis and recommendations. We go beyond the surface, offering you an exclusive chance to interact with groundbreaking AI technologies. Engage with AI platforms that are redefining patient care, like virtual health assistants that use natural language processing to provide personalized health recommendations. Explore AI-driven predictive analytics tools that analyze patient data to forecast health trends and prevent chronic diseases. Join us and be part of the conversation that is shaping the future of healthcare, where AI and human expertise converge to deliver unprecedented levels of patient care, safety, and satisfaction. Together, we will navigate the potential and challenges, ensuring that the integration of AI in healthcare is effective, ethical, and patient-centered. Presenter:
**Pre-Summit Session B: Trauma Treatment in the Digital Age Join us for an exploration of trauma treatment’s present and future. During this session, we will delve into best practices for effectively using telehealth for delivering evidence-based therapies, including Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and Eye Movement Desensitization and Reprocessing Therapy (EMDR). We will wrap up this session with a glimpse at how virtual reality technologies are being used to supercharge trauma therapy. Participants will get to participate in demonstrations of various platforms and simulation environments to experience the power of Virtual Reality Exposure Therapy (VRET) for PTSD. Moderator: Marcy Rosenbaum, LCSW, CSAC, Behavioral Health and New Day Recovery Director, Southwest Virginia Community Health Systems Presenters:
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| 11:30 AM – 1:30 PM | MATRC Advisory Board Meeting |
| 2:00 PM – 5:00 PM | Afternoon Pre-Summit Sessions |
| **Pre-Summit Session A: A Hands-On Exploration of Cutting Edge Technologies: From Wearables to AI Integration In this hands-on workshop, we’ll make the journey from the conventional methods of health monitoring to the cutting-edge innovations that are transforming healthcare. We will explore the use of advanced wearables, AI-driven applications, and real-time data analytics tools that are enhancing patient care beyond traditional means. Step into a world where smart glasses and AI-powered wearable sensors are not just concepts, but everyday tools that provide real-time health data. We will navigate through the practicalities and challenges of using these consumer-grade devices and compare them with the sophistication and reliability of clinical-grade equipment. AI’s role in healthcare is no longer shrouded in mystery. We’ll debunk the myths and provide concrete examples of AI applications in action. Witness live demonstrations of AI solutions like real-time blood glucose monitoring systems that provide instant analysis and recommendations. We go beyond the surface, offering you an exclusive chance to interact with groundbreaking AI technologies. Engage with AI platforms that are redefining patient care, like virtual health assistants that use natural language processing to provide personalized health recommendations. Explore AI-driven predictive analytics tools that analyze patient data to forecast health trends and prevent chronic diseases. Join us and be part of the conversation that is shaping the future of healthcare, where AI and human expertise converge to deliver unprecedented levels of patient care, safety, and satisfaction. Together, we will navigate the potential and challenges, ensuring that the integration of AI in healthcare is effective, ethical, and patient-centered. Presenter:
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| 2:00 PM – 5:00 PM | **Pre-Summit Session C: Telemental Health Ninja Training Telehealth has become a vital tool for mental health providers and most have successfully adapted to this new medium for service delivery. But, there’s always room for growth and improvement. This workshop is for you if you’re among those who feel confident but want to take your skills to the next level. This workshop will begin with a quick review of telemental health best practices and then delve into more advanced topics such as virtual screenings and assessments, enhancing therapeutic relationships in the virtual space, addressing privacy challenges, engaging children and adolescents, effective virtual supervision, and more. This training is ideal for mental health providers who have already embraced telehealth but are eager to enhance their expertise and provide the highest level of care in the digital age. Moderator/Presenter: Jay Ostrowski, MA, LPCS, NCC, ACS, BC-TMH, CEO, Behavioral Health Innovations and Adaptive Telehealth |
| 2:00 PM – 5:00 PM | Pre-Summit Session D: Join A Transformation Team: Leading Transformation Track Kick-Off and Team Formation Are you ready to lead the charge in healthcare innovation where you work? Join us at #MATRC2024 for an immersive journey into the world of healthcare innovation and leadership. The Leading Transformation Track is a hands-on experience that equips you with essential skills to drive innovation within healthcare organizations, from the initial spark of an idea to its successful implementation. Limited to just 40 participants, this track fosters collaboration and provides you with invaluable insights and mentorship. During this Kick-Off Session, you will: Explore the Framework: Delve into our comprehensive teaching framework, designed to guide you through every phase of healthcare innovation. Gain Real-World Insights: Be inspired by the experience of the Cincinnati Children’s Hospital innovation team, who emerged from our #MATRC2023 Leading Transformation Track with a transformative approach. Join a Team: Teams of approximately five participants each will select a Problem Statement to address collectively and will then work together throughout the Summit to apply principles learned during each of the following three Leading Transformation Track Breakout Sessions:
By the end of the Summit, you will have the tools, skills, and knowledge to lead change within your healthcare organization. The #MATRC2024 Leading Track is for any healthcare professional, administrator, and/or innovator passionate about driving positive change on the path to improved patient outcomes and enhanced healthcare delivery. Space is limited! Sign up today! Facilitators:
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| 2:00 PM – 5:00 PM | **Pre-Summit Session E: Telehealth Physical Exams: Maximizing Quality and Efficiency Do you find virtual visits to be as effective as in-person office visits? If you have questions about conducting physical assessments through telehealth, consider boosting your comfort and diagnostic abilities with our expert-led interactive workshop. Our workshop is designed to empower clinicians with the latest techniques and strategies for providing high-quality care via telehealth. Whether you are an experienced telemedicine practitioner or new to the world of telehealth, this workshop will enhance your skills, streamline your approach, and ensure thorough patient assessments, ultimately equipping you to excel in the evolving landscape of virtual healthcare. Moderator/Presenter: Carolyn Rutledge, PhD, FNP-BD, FAAN, Professor and Eminent Scholar, Executive Director of Faculty Development, Innovation & Research, Co-Director, C-TIER, Old Dominion University School of Nursing Presenters:
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| 2:00 PM – 5:00 PM | **Pre-Summit Session F: A Safe (Virtual) Space: Telehealth Strategies for Detecting and Managing Abuse, Hazards, Emergencies, and More in Home/Community Environments In an era where telehealth has become an essential part of healthcare delivery, ensuring the safety and well-being of patients during remote sessions is paramount. Join us for an enlightening and interactive session that explores vital strategies for assessing patient safety when using telehealth. Using real-world case studies, this workshop will discuss safety considerations including abuse, neglect, violence, suicidality, and environmental and health concerns and equip participants with:
Moderator: Lara Oktay, Independent Consultant Presenters:
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| Welcome to #MATRC2024! | |
| 5:00 PM – 8:00 PM | Telehealth Connect: A Welcome and Networking Reception Join us as we kick off our 12th Annual Regional Telehealth Summit and celebrate the wonderful diversity of our telehealth community. Savor an exquisite array of hors d’oeuvres and delectable dinner options! Whether you’re an outgoing extrovert or someone who thrives in quieter moments, this event is designed to cater to all personalities and preferences. For extroverts, the evening promises a lively atmosphere filled with networking opportunities, live music, and dynamic discussions with fellow telehealth enthusiasts. Meet industry leaders, innovators, and like-minded individuals eager to share their insights and experiences. Complement your meal by using your drink tickets at the bar, where you can toast to new friendships and innovative ideas. Introverts, fear not! We understand the value of meaningful one-on-one and small group interactions, and we’ve created cozy and quiet table spaces where you can engage in thoughtful discussions on topics of interest over a bottle of wine. You are also free to bury your nose in your mobile device while you earn points toward valuable prizes playing our 2024 MATRC Summit Challenge, or simply enjoy the music and observe the telehealth landscape unfolding around you. But that’s not all! As you explore the exhibit hall, you’ll have the chance to connect with our valuable exhibitors and sponsors who are at the forefront of telehealth innovation. Discover cutting-edge technologies, explore exciting partnerships, and learn about the latest advancements in the field. Engaging with our exhibitors and sponsors can open doors to exciting opportunities and collaborations, so don’t miss out on this unique chance to connect with industry leaders and game-changers. |
| MONDAY, APRIL 15, 2024 | |
| 7:00 AM – 5:30 PM | Registration |
| 7:45 AM – 8:15 AM | Sunrise Power Walk Start Strong! Join Michele Bordelon for a refreshing morning walk to jumpstart your day. |
| 7:45 AM – 8:45 AM | Networking Breakfast |
| 8:45 AM – 10:15 AM | Welcome to Pennsylvania and to #MATRC2024 Presenters:
Opening Keynote: Navigating the Future of Healthcare: A State of the Union Address Join us as we embark on a journey to explore the current landscape and project the future of healthcare. In this thought-provoking address, we will delve into the vital trends shaping the industry, both in terms of growth and workforce dynamics. We’ll peer into the crystal ball to envision what healthcare may look like in the next 3 to 5 years, assessing the evolving demands and supply-side factors that will drive change. Explore the role that non-traditional organizations and businesses entering the health care space might play in reshaping the healthcare ecosystem. Explore how technology is revolutionizing healthcare delivery and access, and what this means for providers, patients, and stakeholders. Unravel the intricacies of the much-talked-about concept of having an “omnichannel” strategy in healthcare and its potential impact on patient care and engagement. Moderator: Robert McKenna, PhD, Office of Intergovernmental & External Affairs (IEA) – Region 3 Health Resources and Services Administration U.S. Department of Health and Human Services Presenter:
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| 10:15 AM – 11:00 AM | Morning Break in Exhibit Hall Poster Sessions A/B (10:25 AM – 10:55 AM) Telehealth Technology Showcase |
| 11:00 AM – 12:15 PM | **Morning Plenary: Telehealth Policy Transformation: From the PHE to Beyond 2024 Join us as we explore the ever-changing telehealth policy landscape! During this session, we’ll embark on a journey comparing each of the states in the MATRC footprint and dissecting the pivotal shifts in telehealth policy that have shaped telehealth from Pre-PHE to today. During this session, we will also gaze into the metaphorical ‘crystal ball’ to try and get some glimpses of what’s likely to come by examining federal and state policy trends and patterns. Moderator: Robert McKenna, PhD, Office of Intergovernmental & External Affairs (IEA) – Region 3 Health Resources and Services Administration U.S. Department of Health and Human Services Presenter:
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| 12:15 PM – 12:45 PM | Buffet Lunch |
| 12:45 PM – 1:45 PM | Luncheon Keynote: Passing the Torch: Objects in the Rear View Mirror Are Closer Than They Appear Join us for a dynamic and inspiring luncheon keynote session where trailblazers in telehealth will share some parts of their remarkable journeys. Storytelling will be at the heart of this session, allowing us to weave the past, present, and future of telehealth and telehealth policy. These stories will convey not only the facts and figures but also the deep emotional connections and motivations that have driven these pioneers. Join us as we pass the torch with purpose and enthusiasm, seeking to motivate and empower the next generation of telehealth champions to be agents of change, proactively shaping the future. Moderator: Joe McMenamin, MD, JD, Partner, Christian & Barton, LLP, Attorneys at Law Presenters:
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| 1:45 PM – 2:30 PM | Afternoon Break in Exhibit Hall Poster Session C/D (1:55 PM – 2:25 PM) Telehealth Technology Showcase |
| 2:30 PM – 3:30 PM | State Meetings Are you up to date and prepared for the shifting tides of telehealth policy in your state as the Public Health Emergency (PHE) fully unwinds? Dive into the heart of the matter with our “State Meetings”. During this interactive session, we will build upon the most current insights on the state-specific telehealth landscape from our morning plenary session, as well as explore the potential implications of proposed and pending state-specific telehealth-related policies. Engage in lively, facilitated conversations geared toward proactively developing strategies for various state policy scenarios – from maintaining the status quo to more restrictive policies. Join like-minded individuals from your state to help shape favorable telehealth policies. Let’s work together to ensure the viability and sustainability of telehealth services, enabling more equitable access to quality healthcare for all residents. |
| 3:30 PM – 4:15 PM | Dessert and Coffee in Exhibit Hall Poster Sessions E/F (3:40 PM – 4:10 PM) Telehealth Technology Showcase |
| 4:15 PM – 5:30 PM | Breakout Session A |
| Session A1: Data-Driven Return on Investment Models and Telehealth Optimization – Whether or Not You Are in a Value-Based Care Environment Gain an understanding of the power of data-driven Return-On Investment (ROI) models for optimizing telehealth efficiency, enhancing quality, and promoting equity. Also glean valuable real-world insights and lessons learned from conversations about ROI with C-Suite executives, recognizing how their priorities may significantly differ from those of providers and patients. This session will also explore the financial and health ramifications of not embracing telehealth solutions, shining a light on the potential losses for both healthcare providers and patients. Uncover how these data-driven models equip hospitals, health systems and providers to navigate the evolving landscape of value-based care payment models. Embrace the opportunities and better prepare for the challenges that lie ahead, ensuring you stay at the forefront of healthcare innovation. Moderator: Christian Milaster, CEO, Ingenium Digital Health Advisors Presenters:
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| Session A2: Exploring Hybrid and Omnichannel Mental Health Care Models In an era of rapid technological advancements and evolving patient and provider expectations, mental health care is at a pivotal crossroads. Are hybrid and omnichannel models the future of mental health care delivery? If so, how do we get there from here? Should we treat these new models as a paradigm shift or take a more nuanced incremental approach? Join us for an insightful journey into the vast array of digital mental health technologies and therapeutics. How and when could or should these technologies be applied in practice? Would they be equally effective across the continuum of patient acuity? What are the advantages and challenges of attempting to seamlessly blend in-person consultations with virtual interactions? What are lessons learned to date from those who have ventured forward with these models? Come ready to imagine, engage and ask questions. Moderator/Presenter: Jay Ostrowski, MA, LPCS, NCC, ACS, BC-TMH, CEO, Behavioral Health Innovations and Adaptive Telehealth Presenter:
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| Session A3: It’s Not as Hard as It Looks Discover that innovation in healthcare is within your grasp. This session will provide practical steps and insights to demystify the process of innovation. Facilitators:
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| Session A4: Bridging the Digital Divide: Empowering Patients through Digital Literacy and Equity In an era where telehealth has emerged as a pivotal component of healthcare delivery, addressing digital literacy and equity is essential to ensure that all patients can access the care they need. This informative session will explore the critical aspects of digital inclusion, equipping healthcare providers, caregivers, and community advocates with practical tips, tricks, and best practices for assisting those who may be struggling with technology. Moderator/Presenter: Katie Reget, MPH,Senior Program Specialist – Clinical Innovations, AAMC Presenter:
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| 5:30 PM – 6:15 PM | Networking Reception in Exhibit Hall Telehealth Technology Showcase |
| 6:15 PM – 9:00 PM | “Taste of Kalahari” Networking and Awards Dinner (all are welcome, but an advanced purchase ticket is required) Indulge in a culinary tour of all four on-site Kalahari restaurants. Kalahari Pocono Mountain chefs use flair and creativity to accommodate everyone’s taste and appetite. Each chef will showcase their signature dishes, featuring cuisines from around the world. Explore all the delicious dishes produced while you network and enjoy musical talent throughout the evening. |
| TUESDAY, APRIL 16, 2024 | |
| 7:45 AM – 8:45 AM | Networking Breakfast |
| 8:45 AM – 10:00 AM | Breakout Session B |
| Session B1: Charting the Course for Telehealth: Insights from Health Plans and Payers on What Lies Ahead Join us for an insightful discussion featuring key industry leaders and experts around topics such as:
Moderator: Rob Sprang, MBA, CEO, Director, UK TeleCare, University of Kentucky, UK Healthcare Presenters:
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| Session B2: Navigating the Interstate Maze for Telebehavioral Health Professionals In today’s interconnected world, mental health professionals are increasingly reaching clients beyond their own state borders. However, practicing across state lines presents a complex web of legal, regulatory and risk management challenges. During this session, our presenter will guide you through the labyrinth of considerations, such as licensure compacts, variations in scope of practice, consent and duty to warn laws and more. Discover best practices for ensuring safe, effective and compliant interstate practice. Moderator: Steve North, MD, MPH Founder and Medical Director, The Center for Rural Health Innovation Presenter:
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| Session B3: Overcoming Obstacles and Getting Buy-in Learn how to navigate the challenges that often arise when implementing innovative solutions in healthcare. Gain strategies for securing the support and buy-in of stakeholders. Facilitators:
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| Session B4: Bridging the Telehealth Divide: Harnessing Universal Service Broadband Programs for Telehealth Equity and Access Join this session to unlock the potential of Universal Service Broadband Programs in revolutionizing telehealth accessibility. Discover how the Rural Health Care Program, Schools and Libraries Program, Lifeline Program, and Affordable Connectivity Program can be powerful tools in your mission to provide equitable telehealth services. Together we can work toward a healthier and more connected future for all. Presenter:
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| 10:00 AM – 10:30 AM | Morning Break in Exhibit Hall Telehealth Technology Showcase Hotel Check Out |
| 10:30 AM – 11:45 AM | Breakout Session C |
| Session C1: Optimizing Telehealth Integration: Unraveling the Power of Hybrid Telehealth Model Step into the evolving realm of healthcare in this engaging session as we unravel the key considerations for integrating telehealth into the fabric of modern care. Our panel will lead you through their unique experiences with “right-sizing” telehealth. Gain valuable insights from the diverse perspectives of a Federally Qualified Health Center, a hospital/health system, and a private practice. Moderator: Christian Milaster, CEO, Ingenium Digital Health Advisors Presenters:
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| Session C2: What Happens When Telebehavioral Health Is Not the Best Care Solution? An Interactive Roundtable Discussion About Clinical Decision-Making Join us for an engaging and highly interactive breakout session where we navigate the intricate terrain of determining when in-person, virtual or hybrid care modalities would be the most suitable approach for a patient. How do patient preferences, needs and circumstances impact these decisions? What are the ethical implications of only providing virtual care when in-person care may be more appropriate? How does one even make that determination? This session offers a collaborative space where mental health professionals can delve into these and other challenging questions. Through shared experiences and open dialogue, participants will enhance their decision-making skills, deepen their ethical understanding, and ultimately refine their ability to deliver the most appropriate care solutions to their patients. Join us as we collectively strengthen our commitment to patient-centered and ethically sound mental health care. Facilitators:
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| Session C3: Telling a Transformational Story Master the art of storytelling in healthcare innovation. Learn how to effectively communicate your vision and successes to inspire and engage others. Facilitators:
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| Session C4: Bridging the Equity Divide: Improving Care to Inmates within the Federal Bureau of Prisons via Telehealth Cultivate your curiosity and learn how telehealth has been utilized within the Federal Bureau of Prisons (BOP) for over twenty years. Explore further to see the changes post COVID, including the expansion of the BOP’s Telehealth Initiative to over seventy of its institutions. Learn about the innovative ways that telehealth has enhanced access to timely medical care and improved the continuity of care across the care team; the plans for future growth and expansion; and the challenges we’ve encountered along the way. Get a glimpse at the exceptional medical care we provide inside the prison walls. Moderator: Rob Sprang, MBA, CEO, Director, UK TeleCare, University of Kentucky, UK Healthcare Presenters:
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| 11:45 AM – 12:00 PM | Quick Break |
| 12:00 PM – 1:00 PM | **Closing Keynote: Designing Responsive Telehealth Solutions That Support Health Equity Join us for the closing keynote of our annual telehealth summit where we will delve into the critical role of responsive telehealth solutions in addressing health disparities and promoting equity. Glean insights on designing innovative solutions that empower individuals to manage their health effectively from the comfort of their homes and within their communities. Through real-world examples and research findings, Dr. Valdez will illustrate how thoughtful telehealth design can remove barriers, increase accessibility, and improve outcomes for vulnerable populations. Discover practical strategies and approaches that can help you and your organization contribute to a more equitable healthcare landscape. Don’t miss this inspiring and informative keynote that highlights the future of telehealth and its potential to transform healthcare for all. Moderator: Robert McKenna, PhD, Office of Intergovernmental & External Affairs (IEA) – Region 3 Health Resources and Services Administration U.S. Department of Health and Human Services Presenter:
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| 1:00 PM – 2:00 PM | Wrap Up/Announcement of Winners Lunch and Networking |